Last updated: October 25, 2026
Payment Policy
1. Accepted payment methods
We accept Visa, Mastercard, American Express, Discover and other major debit and credit cards, plus Apple Pay and Google Pay where your device supports them. All available options are displayed at checkout.
Card and wallet payments are processed by Stripe, a PCI DSS Level 1 certified payment processor. Your payment is completed on a secure, encrypted checkout.
2. Currency
All prices are shown and charged in United States Dollars (USD). If your card is issued in another currency, your bank will apply its own exchange rate and may add a foreign transaction fee. These charges come from your bank, not from us.
3. When you are charged
Payment is captured in full at the moment you place your order. Because every item is printed to order, production is scheduled as soon as payment clears.
4. Payment security
Card details are entered into a secure payment field provided by Stripe and are transmitted over an encrypted TLS connection directly to Stripe. Tag & Trunk never sees, handles or stores your full card number, expiry date or security code.
5. Declined payments
If a payment is declined, the order is not placed and no goods are reserved. Common causes are an address mismatch, insufficient funds, or your bank’s fraud screening. If a declined attempt still shows as a pending charge, it is an authorisation hold and your bank will release it automatically, usually within 3–5 business days.
6. Taxes
Prices are exclusive of any import duties or taxes levied by the destination country on international orders. Those charges are the responsibility of the recipient. See our Shipping Policy.
7. Pricing errors
We take care to price everything correctly, but errors occasionally occur. If an item’s correct price is higher than the price shown at the time of your order, we will contact you before dispatch and offer the choice of paying the correct price or cancelling for a full refund.
8. Fraud prevention
Orders are screened automatically for fraud. We may ask for additional verification before dispatching a high-value order, and we reserve the right to cancel and refund any order we reasonably believe to be fraudulent.
9. How the charge appears on your statement
Your purchase will appear on your card or bank statement as TAG & TRUNK (or a shortened form of it). If you do not recognise a charge, please contact us before contacting your bank so we can help straight away.
10. Order cancellation
You can cancel an order free of charge within 12 hours of purchase, provided printing has not started. Email contact@redriverheritage.store with your order number; cancelled orders are refunded in full to the original payment method.
11. Refunds and disputes
Refunds are issued to the original payment method as described in our Refund & Returns Policy. If something has gone wrong, please contact us first — we resolve most issues within one business day, which is far quicker than a card dispute.
12. Questions
Tag & Trunk
Operated by: Tag and Trunk Trading Co
Address: 1401 21st St, STE R, Sacramento, CA 95811, US
Email: contact@redriverheritage.store
Support hours: Monday to Friday, 9:00 AM – 5:00 PM (Pacific Time)